Returns Policy

Last updated: 12 September 2026

This Returns Policy applies to purchases made from Gardenhale through gardenhale.com. Gardenhale is operated by GLX Technologies LLC, a limited liability company registered in the State of Wyoming, United States, which issues this policy and any refund under it.

Change of mind

You may return an item for change of mind within 14 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging and all accessories included. Contact us before sending anything back so we can confirm eligibility and give you the return address.

You are responsible for return postage on a change-of-mind return. We recommend a tracked service, because we cannot refund an item that does not reach us. Nothing in this policy limits any mandatory consumer right you have under the law of the country where you live, including any statutory cancellation period that applies to an online purchase there.

Faulty or damaged products

If your product is faulty, damaged in transit, or not as described, contact us as soon as possible at support@gardenhale.com with your order number (for example, GDH-…) and photos if helpful. We will provide a remedy (repair, replacement, or refund) in line with applicable consumer law, and we cover the cost of returning the item.

How to start a return

1. Email support@gardenhale.com with your order number and reason for the return.
2. We will confirm eligibility and provide return instructions, including the return address (do not send items back without confirmation).
3. Pack the item securely in its original packaging to avoid damage in transit. You cover return postage on a change-of-mind return; where the item is faulty, damaged in transit, or not as described, we cover the cost of returning it.

Refunds

Once we receive and inspect an eligible returned item, we will notify you of the outcome. Approved refunds are submitted to the original payment method. The time for funds to appear depends on the payment provider and your bank or card issuer.

A refund covers what you paid us.

On any other destination, import duty, import tax or customs charges you paid to your own government or carrier are not ours to refund — where your country allows it, you claim those back from customs directly. See Import duties and taxes in our Terms & Conditions.

Non-returnable items

For hygiene and safety reasons, we may not accept a change-of-mind return of an item that has been used in a way that renders it unsuitable for resale, unless it is faulty. Any specific exclusion is stated on the product page where it applies.

Your statutory rights

Nothing in this policy limits or excludes any mandatory consumer-protection rights you have under the law of the country or state where you live, or deprives you of the protection of provisions that cannot be derogated from by agreement under that law. Where those rights give you more than this policy does, those rights apply.

Contact

Returns enquiries: support@gardenhale.com.